FAQ

1) Who can apply for a loan?

• Any South African adult (above the age of 18 years), with a valid South African ID.

2) What requirements do I need to meet to qualify for a loan?

• Applicants need to show that they have a verifiable regular income source (Employment/Business).
• A recent bank statement for 3 months.
• A valid Bank Account.
• Meet affordability criteria for the amount borrowed.

3) How much can I borrow

Clients can choose an amount to borrow between R500 and R3000 • First time applicants will be limited to a maximum amount of R1500
• Second time applicants (R2000) and
• Thereafter R500-R3000

4) What application platforms are available?

You can apply from the comfort of your home by following anyone of the following means: • Clients can apply from their smart phones/tablets.
• Clients can also apply from their computers/laptops.
• Clients who require assistance in completing their applications may contact us to be assisted.

5) Will I be required to upload supporting documents as part of my application?

• Yes, clients will be required to upload some supporting documents, such as a copy of your ID, bank statement etc. We will assist applicants to our best possible means.

6) Do I get updated on the progress of my application?

• Yes, we will keep you informed of the progress of your application through to finalization.
• You will receive sms to keep you updated.

7) If my application is declined, can I re-apply after fixing the issue

• Yes, you may and your application will be considered.

8) When applying for the second time, do I need to complete all the details as done in the first application?

• No, your information will be stored safely on our system. You will however be required to provide your latest supporting documents e.g banking statement.

9) When approved for a loan amount do I need to acknowledge a debit order (Debicheck) from Virtue finance?

• Yes, you will be required to acknowledge the debit order/Debicheck via your bank app or ATM.

10) How long does it take for an approved loan amount to be deposited into my account?

• Once your loan application is approved and you have approved/acknowledged the Debi check, the loan amount will be deposited that same day. The time it takes for it to reflect on your bank will depend on how quick your bank processes the transaction.
• An approved amount can be processed to reflect on the same day, if requested for an additional fee of R59-00.

11) Can I provide an alternative bank account for my approved loan amount to be deposited into?

• No, an approved amount will ONLY be deposited into your bank account that you use to receive your salary.
• It is your responsibility to ensure that the bank account is fully functional

12) Is there an option for me to have my loan amount paid to me in cash?

• No, your approved loan amount will be paid to you via your provided bank account.

13) Am I expected to pay an upfront fee for my loan amount to be paid into my account?

• NO, we will not ask you to pay any upfront fee for us to process your application. If anyone, claiming to be representing Virtue Finance, asks you to make such payments, please DON'T. Contact us with necessary details.

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Frequently Asked Questions